Delivery + Order Policies
Sales Tax, Shipping and Delivery
- Sales Tax
We charge a 5% sales tax to shipments delivered within the state of Maine. We do not charge sales tax to items shipped outside the state of Maine.
We offer several different delivery services and how we deliver items to you is often based on many factors including the size, weight, and point of origin of the product. In some cases, if your order contains more than one item, you may receive multiple shipments to complete your order. Look to individual product descriptions to learn more about delivery options.
Ground Delivery
We are able to ship many of our smaller items such as accessories, lighting, end tables, ventless fireplaces, and small chairs directly from our design studio in Portland, Maine. Usually these products are shipped via FedEx Ground or UPS and if in stock, are shipped on the same or next business day of your order.
Express Delivery
For certain items, we may be able to offer express delivery for an additional charge. Please contact us at modern@addonovo.com or call us toll-free at 1.888.276.1994 to learn more.
Curbside Delivery
Many of our larger products such as dining tables and sofas may be delivered to your curbside. For curbside delivery orders, the delivery driver will unload your order from the truck, but will not deliver the item over the threshold of your home. In most cases with this shipping method, the delivery service will contact you prior to delivery to arrange an appointment. While curbside delivery is perhaps not the most convenient delivery service, it is often the fastest delivery service available for larger items.
Inside Delivery
For most points in New England (Maine, New Hampshire, Massachusetts, Vermont, Connecticut, and Rhode Island), we offer inside delivery of all oversized products at an additional charge. Inside delivery includes placement to room of choice (up one flight of stairs — additional flights may incur an additional charge), unpacking of the item(s), and debris removal. Inside delivery does not include installation or assembly. The delivery service will contact you prior to delivery to arrange an appointment.
White Glove Delivery
We currently offer White Glove delivery for many oversized Knoll products and other select items delivered to most points in the continental United States. White Glove Service includes inside delivery within a four-hour window, unpacking, simple installation assistance (if applicable) and debris removal.
Ship to Store
Some smaller furniture items may be shipped to our store for pickup and do not incur a delivery charge. Please contact us at modern@addonovo.com or call us toll-free at 1.888.276.1994 to learn more.
Island Deliveries and Remote Deliveries
If you require delivery to an island property that is only reachable by marine transport or you live in remote area where deliveries are infrequent, special charges may apply. Please contact us at modern@addonovo.com or call us toll-free at 1.888.276.1994 to learn more.
International Deliveries
Some items in our product catalog can be shipped internationally. Please contact us at modern@addonovo.com or call us toll-free at 1.888.276.1994 to learn more.
Kartell, Blu Dot and Gus* Modern
Due to certain manufacturers' restrictions, we are unable to offer free shipping on some products. All Kartell items purchased through our website incur a 3 percent shipping surcharge while products by Blu Dot and Gus* Modern incur a 10% delivery charge. All items shipped and picked up at our store will not incur these charges.
Privacy & Security
- We take your privacy seriously. This privacy statement provides information about the personal information that Addo Novo, Inc. collects, and the ways we use that personal information.
Your Personal Information
Addo Novo, Inc. may collect and use personal information about your use of this website, the transactions carried out by you through this website, and information that you provide for the purpose of subscribing to the our website services. We may use this information to personalize this website, send to you products you purchase, send you statements and invoices, collect payments from you, and send you marketing communications. We do not sell or rent your information to third parties. Your information is solely for transactions carried out by Addo Novo, Inc.
Securing Your Information
We take all reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.
Other Websites
Our website may contain links to other websites. Addo Novo, Inc. is not responsible for the privacy policies or practices of any third party.
Updating This Policy
We may update this privacy policy by posting a new version on this website. Please check this page occasionally to ensure you are familiar with any changes.
Contact Us
Please contact us at modern@addonovo.com or call us toll-free at 1.888.276.1994 if you should have questions about this privacy policy.
Returns & Replacements
- We believe selecting furniture for your surroundings is an important decision. That's why we'll help you get acquainted with product specifications such as fabrics, dimensions and colors prior to your purchase. This process helps minimize returns and ensures your satisfaction.
Furniture
Most furniture that requires you to select a color, fabric or wood option may not be returned unless defective or damaged. If an item is received defective or damaged, please notify us by calling 1.888.276.1994 within 24 hours of receiving the item. We will do our best to replace the item as soon as possible. Addo Novo reserves the sole discretion to refuse any return.
Lighting, Home Furnishings, Ventless Fireplaces, and Accessories
For these items, we will process returns in the original method of payment up to 30 days from receipt of the item less any shipping charges. Items must be returned in original condition and packaging. Opened items are subject to a 10 percent restocking fee. Addo Novo, Inc. is not responsible for any damages incurred while returns are in transit to us. We recommend insuring your returned items for full value.
Items returned after the 30-day period will be processed for credit on an Addo Novo Gift Card less any shipping charges.
Returns Address
We ask that you please contact us at modern@addonovo.com or toll-free at 1.888.276.1994 so that we may authorize your return. Send returns to
Addo Novo
Attn: Returns
490 Congress Street
Portland, ME 04101
Addo Novo reserves the sole discretion to refuse any return.
Ordering
- There are three ways you can order from us:
Visit Our Design Studio
Prior to the advent of the Internet, people used to have to talk face to face to complete a transaction. Remember that? We do. And we'd love to see you here at our design studio where you'll be able experience our products, see and feel fabrics and get to know us. For directions and hours, click here.
Order Online
Ordering online is often the fastest and easiest way to get your order to us. When you order online, you'll receive an automated order confirmation via email. Since stock levels are constantly changing, we will notify you as soon as possible if an item is backordered and when to expect delivery. When your order has shipped, you will receive an email from us with pertinent information and tracking information, if applicable. Our online store is safe and secure. If you have questions about your order, you can email us at modern@addonovo.com or call us toll-free at 1.866.568.7679.
Call or Fax Us
If you can't make it to our studio and you require more personalized service than a computer can offer, please call us toll-free at 1.888.276.1994. You may also fax your order toll-free to 1.866.568.7679, and we'll get back to you as soon as possible. Please include an email and/or phone number where we can reach you.
Please never send credit card or other secure personal information via e-mail.
Payment, Pricing & Promotions
- Prices are subject to change in our studio and on our website. From time to time, there may be legitimate pricing errors on our site. We will work to correct these as soon as possible. Addo Novo reserves the right to refuse any sale due to a pricing error.
Viewing Orders
- You may view the status of your order anytime by visiting My Account and clicking on MY ORDERS.
Updating Account Information
- You may update your account information anytime by visiting My Account.
